No matter how you slice it, patient experience is one of the most important factors of a practice’s success. Great patient care, open communication, and a seamless, enjoyable process are the easiest ways to ensure a thriving practice for years.
If you’re a platform practice consistently acquiring and integrating new practices, there’s little doubt that a great patient experience is one of your top priorities each and every time you make an acquisition. But did you know that one of the easiest ways to guarantee a patient experience unlike any other is to bolster your integration process?
At FiveSix Healthcare, we’ve performed countless integrations– all designed to not only make data more accessible and more streamlined– but to help smart practices improve patient experience and deliver second to none care. Here’s three simple ways integration can make a difference in the experience each one of your patients receives.
Make insurance processes not-so-cumbersome
Acquiring an ideal practice target is a huge win– but dealing with things like transitioning patient insurance into your new system can be an extremely heavy lift that can set things back in more ways than one.
Unlike other systems that are significantly more malleable, insurance reporting methods can be inefficient at best, and trying to get reported information into a new system without disrupting the patient’s experience requires a tactical approach.
With an experienced integration team, you’ll be able to break down the data you need to transition patient insurance records, and avoid having to force patients to submit their information again when they come in for their next visit. (Imagine the inconvenience it would cause for a person that didn’t keep their insurance information easily accessible!) Additionally, billing insurance for procedures won’t need to be nearly as complicated as sifting through old data and piecing it together– you’ll be able to pull the integrate data with a few simple clicks!
It’s no secret that insurance can be one of the most complicated portions of the patient record– and that it’s also one of the most important. Ensure a great experience for new and returning patients by having insurance records from the acquired practice filed and allocated without them needing to lift a finger!
Transfer clinical information with ease
While the seamless transfer of insurance information makes the patient experience richer, being able to transfer clinical information from an acquired practice to your system makes the patient experience functional.
If, like most practices, your acquired practice received referrals, you’ll want to make sure you keep the referring practice in the loop in terms of treatments and patient care. This ensures a healthy, continued relationship, and more business for your practice in the future.
Integrating the information your acquired practice received from the referrer allows you to correspond with the practice as necessary, without skipping a beat. And expertly integrated data with a team like ours means referrals and all other patient information will sync same day, eliminating the possibility of missing something or having to gather patient info when they arrive.
An optimal patient experience hinges on a practice’s ability to piece together tons of moving parts seamlessly. From referrals to changes in medication, a well oiled integration process can make sure your patients never break stride, and your acquired practice continues to excel.
Provide more than just excellent care
Integrating a new practice into your platform allows you to expand your footprint and leverage more resources to improve the patient’s overall experience. With expert integration, records, referrals, and insurance aren’t issues you have to worry about: they’re tools you can improve.
Whether it’s digitizing the insurance collection process, streamlining billing, or optimizing a patient portal, more integrated data means more possibilities for your platform and the practices you acquire.
If you’re looking for a way to take patient experience to the next level while streamlining your data, the team here at Five Six Healthcare is here to assist. Get in touch with us today to discover our integration process and learn more about what we do!